Returns and Refunds
If for any reason a product is unsuitable, please return the item(s) within 30 days and we will provide an exchange or refund of the purchase price.
Postage and handling charges are not refundable.
To return or exchange an item, please contact our customer service department via email at firstname.lastname@example.org with the following information when requesting to return an item:
- Order number
- Product name
- Reason for return
- Return for replacement, exchange or refund
We will provide you with a Return Authorisation Number (RAN#) and instructions for where to send the package.
All returned products must be in their original and unused condition (unused or soiled) with all packaging, tags, labels, manuals and registration cards.
Please ensure that returned products are repackaged with care, so that they are in a suitable condition to be re-sold.
Returns of purchases made in store must have a receipt if a refund is required. If no receipt is provided, proof of purchase from our store is required, and an exchange only will be offered.
Please note, there are several types of goods that are exempt from being returned:
- Perishable goods (e.g. food)
- Intimate or sanitary goods
- Health or personal care items (especially if they have been unsealed)
- Gift cards/vouchers
- Books, CDs, DVDs (which have been unsealed or show obvious signs of use)
We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.
Refunds will be processed with a credit applied to your credit card or original method of payment.
If you receive an item that is damaged or defective, please contact us and we will provide separate instructions for return, refund or replacement.
Please email email@example.com for details before sending the product back to us, as some manufacturers may prefer to deal directly with the customer for their quality control and warranty purposes.