If for any reason a product is unsuitable, please return the item within 30 days and we will provide an exchange or refund of the purchase price. Postage and handling charges are not refundable.

To return or exchange an item, please contact us via email at sales@babyshop.com.au with the following information when requesting to return an item:

- Order number
- Product name
- Reason for return
- Return for replacement, exchange or refund

We will provide you with a Return Authorisation Number (RAN#) and instructions for where to send the package.

All returned products must be in their original sale condition (unused or soiled) with all packaging, tags, labels, manuals and registration cards still attached and included.

Please ensure that returned products are repackaged with care, so that they are in a suitable condition to be re-sold.

Returns of purchases made in store must have a receipt if a refund is required. If no receipt is provided, proof of purchase from our store is required, and an exchange only will be offered.

Please note, there are several types of goods that are exempt from being returned:

- Perishable goods (e.g. food)
- Intimate or sanitary goods
- Health or personal care items (especially if they have been opened or unsealed)
- Gift cards/vouchers
- Books, CDs, DVDs (which have been unsealed or show obvious signs of use)

We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.

Refunds will be processed to your original method of payment.

If you receive an item that is damaged or defective, please contact us and we will provide separate instructions for return, refund or replacement.
Please email sales@babyshop.com.au for details before sending the product back to us, as some manufacturers may prefer to deal directly with the customer for their quality control and warranty purposes.