Order Status and Tracking

After submitting you order you will receive an order confirmation via email with details of your order.

If you do not receive a confirmation email, please check your email ‘spam’ filter/folder. If you still haven’t received an email, you may have entered an incorrect email address when you placed your order (e.g. with a typo or spelling mistake) - please contact us and we can confirm receipt of your order and re-send a copy of your confirmation email and order summary out to you, for your reference.

Once your package has shipped, another email notification will be sent, with information on how the package has been sent and provide a tracking reference number, where applicable.

Many items sent through the Australia Post delivery network have tracking capabilities, allowing you to view where your item is during the delivery process.

The tracking reference number provided in the email can be used on the Australia Post website www.auspost.com.au for this purpose.

babytaxi deliveries will not have a tracking number/reference, but will be delivered in the afternoon, after store closing time (Monday - Friday only).

Your order status, delivery method and tracking reference number can be viewed online, if you registered an account when placing your order. Log in and choose ‘View Order’ on your  ‘Account Dashboard’.

If we are unable to dispatch your order, either due to a product becoming unavailable, or we are unable to process your payment, we will email you to advise and/or seek further instructions. If you have not heard from us within a couple of business days, please check your email 'spam' filter/folder or contact us for more details on your order.